Privacy Policy

Loro AI: English Learning (“App”) is developed and maintained by Loro Labs Technologies Corporation, a company registered in the Philippines with its principal office at 27th Floor IBM Plaza Building, 8 Eastwood Avenue, Eulogio Rodriguez Jr. Ave, Quezon City, 1110. This Privacy Policy explains how we collect, use, and protect your data when you use our app, whether you’re on the free, ad-supported version or the paid subscription plan.

We take your privacy seriously. By using the App, you agree to the practices described in this Privacy Policy. If you have any questions or concerns, you may contact us at info@lorolabs.ai.

Information We Collect

When you create an account using your email address, Google, or Apple ID, we collect basic profile information such as your name, email address, and login credentials. We also collect data about how you use the app, including session times, device type, language settings, and app version, to improve performance and provide support.

When you interact with AI features—such as answering prompts or receiving pronunciation feedback—your input may be analyzed to generate responses or corrections. These interactions are processed in real time and not permanently stored. No voice recordings, images, or location data are collected or saved. Your learning progress may be stored using Firebase, a secure third-party cloud platform.

For users on the free plan, we may display ads using third-party ad providers like Google AdMob. These services may collect advertising identifiers, approximate location data (e.g., region or city), and device information to serve personalized or contextual ads. You can manage ad personalization settings through your device preferences.

If you subscribe to the paid version, your payment and subscription data are processed through Apple or Google. We do not have access to your credit card details; we only receive confirmation of payment and basic transaction information necessary to manage your subscription.

We do not knowingly collect any data from children under 13 years old, and the App is not intended for use by children below this age. If we become aware that a child has provided personal information, we will delete it immediately.

How We Use Your Data

We use your information to deliver app features, improve the learning experience, provide personalized AI feedback, offer customer support, process payments, and comply with legal obligations. We may also use de-identified or aggregated data to understand usage trends and improve our services.

We do not sell your personal data. We only share it with trusted service providers who help us operate the App—such as Firebase for hosting and analytics, or ad networks for the free version. These partners are required to safeguard your data and act only on our instructions.

For users in the European Union, United Kingdom, and other regions with data protection laws, we process your data based on legitimate interests, contractual necessity, or your consent, depending on the specific activity. You have the right to access, correct, or delete your data, and to withdraw consent or object to processing where applicable.

Your Rights and Choices

You can access and update your account details directly in the app. If you wish to delete your account and associated data, you can do so in the App’s settings. Deleted accounts are permanently removed within 30 days, with backups cleared in up to 90 days. If you need further assistance, contact us at info@lorolabs.ai.

Depending on your country of residence, you may have additional privacy rights. These may include the right to data portability, to object to automated decision-making, or to file a complaint with a data protection authority. We are committed to honoring these rights and complying with laws such as the Philippine Data Privacy Act, the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA), among others.

Security and Data Retention

We use industry-standard security measures, including encryption, secure cloud storage, and role-based access controls, to protect your information. While no system can guarantee absolute security, we continuously review and update our practices to reduce risks.

We retain personal data only as long as necessary to deliver our services, fulfill legal obligations, and resolve disputes. Inactive user data is deleted after 24 months of inactivity unless otherwise required.

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted within the App and on our website, with at least 30 days’ notice before they take effect. Continued use of the App after changes are posted constitutes your acceptance of the updated terms.

Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact:

Loro Labs Technologies Corporation
27th Floor IBM Plaza Building
8 Eastwood Avenue, Eulogio Rodriguez Jr. Ave
Quezon City, 1110, Philippines
Email: info@lorolabs.ai